Return & Refund
THE FIFTH COLLECTION makes changing your mind easy with a hassle-free 7-day return & refund policy. That's right, none of that store credit nonsense: we want you to be completely satisfied or your money cheerfully refunded.
Have an order you want to return? Simply contact our customer service with your order number and we'll arrange for collection at no cost and process your refund within 24 hours of receiving the item back in our offices. The same applies for our international customers.
"While returns are usually a hassle I try to avoid, I was also very impressed by the efficient customer service, super fast delivery (and afterwards pick up and refund) and beautiful packaging which looked truly glamorous" - Marie France Asia
Please note that items must have all THE FIFTH COLLECTION tags still attached, and must be returned with any packaging, dust bags and/or authenticity cards included in the original order. Returns that are incomplete, damaged, soiled or altered may not be accepted.