We can confidently say that we offer the best service in our industry. Period.

Take our return policy, for instance: before we came along, few platforms even allowed returns (some of them still don't!). Our policy has always been the same: you have 7 days from receiving your purchase to request a return for any reason; your complete satisfaction or your money cheerfully refunded in full and without delay.

We're perfectionists, though, and we keep obsessing over how we can make your experience with us jaw-droppingly good so that you come back often and tell your friends, so we took it a step further: we also pay for your return shipment back to us from anywhere in the world. And that's just one example.

It's not always obvious, but most secondhand fashion websites don't even have the pieces that they sell. The items you see are relistings from other sites or pictures loaded up by individual users - in other words, they have never even seen them. And then these sites then make claims about their curation or about the authenticity and quality of those pieces...

With us, it's a very different story - it's a lot of hard work, but every item has been collected by us and has been personally inspected by our curation team. We keep the items in our secure, climate-controlled warehouse ready to ship to you when you fall in love with it. And if you have any questions, reach out on our very responsive chat and get answers or additional pics.

Our authentication technology is a very big deal, and we're proud to have been a part of developing it by investing in a very smart group of PhD’s at NYU. The technology is so sensitive that it's as likely to be duped by a counterfeit as a DNA test. No other endpoint authentication technology even comes close, which is why customs and police forces around the world are adopting it.

You may be surprised that it is independently commercialised and that we actively encourage our competitors to use it. The reason is simple: if we are serious about sustainability in fashion and all that "make the world a better place" stuff (and we are), than authentication shouldn't be a USP on a closed network. The brands and competitors that disagree are simply not serious about combatting counterfeiting.